Question 1

Where can I see the balance of my gift card?

Accepted Answer

Navigate to the profile tab in your Moveat app. Under Gifts you will find your gift card and its current balance. Can't find the gift card in your app? Please ask the buyer to transfer it to you via their Moveat app.

Question 2

How is a gift card delivered?

Accepted Answer

The gift card is delivered as a gift certificate to your email. If you have a Moveat account, the gift card is also delivered to your Moveat app and you can find it under the "Gifts" tab. Just make sure to use the same email address when purchasing as you use in the app. From the app, you can easily send the gift card to whoever you want.

Question 3

How do I send the gift card to someone?

Accepted Answer

AnalogueThe minute you complete your purchase, we will email you a nice gift card that you can print.DigitallyIn the Moveat app, you can easily send the gift card to whoever you want. If you send the gift card to someone who has a Moveat account, the gift card will appear under the "Gifts" tab in the recipient's Moveat app. If the recipient does not have a Moveat account, the gift card will be dormant at the recipient's email address. As soon as the person creates a Moveat account with the email address, the gift card will appear in the person's Moveat app. You as a buyer can transfer the gift card to another person or another email address at any time.

Question 4

I would like an analogue gift certificate!

Accepted Answer

The minute you complete your purchase, we will email you a nice gift card that you can print.

Question 5

Does the recipient need the Moveat app?

Accepted Answer

No. A gift card can be used at any time, with no requirement for a Moveat account.In the Moveat app, you can easily send the gift card to whoever you want. If you send the gift card to someone who has a Moveat account, the gift card will appear under the "Gifts" tab in the recipient's Moveat app. If the recipient do not have a Moveat account, the gift card will be dormant at the recipient's email address. As soon as the person creates a Moveat account with the email address, the gift card will appear in the person's Moveat app. You as a buyer can transfer the gift card to another person or another email address at any time.

Question 6

How long is a gift card valid for?

Accepted Answer

A gift card is valid for 3 years. Unfortunately, it is not possible to extend the validity period. However, it is fine to book a Moveat experience that occurs after the expiry time, as long as the booking is made before the gift card expires.

Question 7

How do I use my gift card?

Accepted Answer

A gift card can be redeemed at moveat.co or in the Moveat app. Select the desired event, press "buy ticket" and then "use gift card". Moveat gift cards can be used at all Moveat events within the region(s) for which they were purchased.

Question 8

Can I buy a gift cards for other regions in Germany?

Accepted Answer

As soon as Moveat launches in additional parts of Germany, gift cards will also become available for purchase there.

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